By far, this is the most important question that we get asked...Are your products authentic? ...the answer is ABSOLUTELTY YES! 

Many people have been conditioned by their hairdresser to believe they can only buy professional haircare products from a salon. This simply is not true. We sell ONLY authentic products packaged by their respective manufacturer. We stand behind everyone of them, and guarantee their authenticity. 

Are your products old? Quite the opposite. We sell substantially more product than your local salon or most places you would find professional products. Our inventory doesn't sit on a shelf for long periods of time like it can in a store or anywhere else . Since we have the lowest price on the internet, our products move quickly and we guarantee they are fresh. If you ever feel that a product is old or not 100% perfect, please contact our owners Kip (killard@haircarediscounters.com) or Andrew (ajordan@haircarediscounters.com). They will personally take any calls regarding complaints or problems if it can't be resolved at the customer service level to your satisfaction. If you need them, they are available. 

 How are your prices so much lower than at my salon? It is simple. Volume. We have over 3000 products and we sell way more than salons do. We have a very low overhead, and it allows us to pass the savings on to you. Let's face it, the economy is really hitting everyone hard right now. With HairCareDiscounters.com, you can still have the products you love, without paying a crazy mark up on it. 

I see professional products in discount or drug stores like TARGET. How do they compare on price and quality? Basically they are cheaper than a salon, but not nearly as low as HairCareDiscounters.com. If they ever have a lower price than us, it is a rare find but we are always happy to beat it.  
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?